This page has been developed to help provide you with the best information possible. It is our hope that we are able to answer all of your questions, and in the event that you can't find you answer here, please feel free to contact us.

Do I have to use multiple machines to become a customer?
Absolutely not. If you only want one type of machine, we would be happy to service your account.

How much do the machines cost?
The machine(s) cost you absolutely nothing. Camelback Vending Services provides the machine(s) for free.

Do I need to call and order product?
No, your machine(s) will be dynamically routed to ensure that it is always full of product.

Do I fill the machines?
No, our route drivers will do all of the stocking and rotating of product. Before a driver leaves a machine, the driver will thoroughly clean the machine.

Do you pay commissions?
Yes, we pay commissions.

When do I receive my commission check?
We send out commission checks by the 15th of the month for the preceding month.

Do I collect the money?
No, Camelback Vending Services will be fully responsible for all money handling.

Can I pick the selections for the machine(s)?
We gladly accept suggestions, however Camelback Vending Services does all the merchandising for the machines. Our company has invested in technology that makes it possible to accurately merchandise from the data our machines upload to our software programs. Our merchandising department spends every day analyzing product data to ensure that each machine has the proper mix of products.

How often do you fill the machines?
We fill our machines on an as needed basis. If your machine(s) required a daily stop, our driver would be there.

How much product do the machines hold?
It depends on the machine, usually from 300 on the low end and 800 on the high end.

What happens when the power goes out?
Without power, the ice cream will stay frozen for 12-24 hours. Because the entire machine is not frozen, the cold air does not escape the cabinet freezer. In the event that power was off for days, the melted ice cream would stay sealed in the freezer and would not drip all over the floor. With that being said, our machines are outfitted with a telemetry system that notifies us immediately if there is a loss in power.

Are your drivers uniformed?
Yes, all of our route drivers, machine delivery drivers and service technicians are uniformed.